Privacy Policy
1. Your privacy is our top priority
At Motiv8, we prioritize your privacy and are committed to safeguarding it. In the course of using our website or app, we may collect certain information from you, either voluntarily or involuntarily. For detailed information, please review the remainder of our privacy policy.
This policy outlines the sources of personal information we may collect from you or that you may provide to us. It also details our purposes for collecting and processing your information, and our practices for collecting, using, maintaining, retaining, protecting, and disclosing that information.
2. What are the sources of your personal data
The sources of your personal data collected (collectively referred to as “Platforms” in this policy) may include without limitation the following:
Motiv8 Website: This includes our primary website as well as any micro-sites that are part of third-party social media networks such as Facebook, Twitter, or Instagram.
Emailing, text messaging services, and other electronic messages: This encompasses all electronic text-based interactions between you and Motiv8.
Motiv8 mobile application: Any communication between you and our customer service center, including phone calls, emails, etc.
Online/Offline registration forms: This includes printed and digital registrations, surveys, or questionnaires that Motiv8 collects via registration forms, contests, events, and various promotions when you participate in our events.
We Care Portal: This includes feedback and complaints you submit through the "We Care submission form."
Advertising: you might interact with one of our or our partners advertisements on our websites and apps and we might receive and collect this information.
Data we create: Motiv8 may also create data about you, when you avail our services.
Data from other services: This includes information from social media networks, market research agencies, Motiv8 promotional partners, network sources, and data received when we acquire other companies.
Motiv8 Loyalty Program: Once you register for our loyalty program, we collect and process your personal information and transaction history.
This policy does not apply to information collected:
Through any other means, including another website operated by a third party; or
By any third party, including through any application or content (including advertising) that may link to the website.
What information we collect about you and how we use your Personal Information?
The types of personal information we collect on or through our platforms, the reasons for collecting it, and how we use this personal information are explained below:
3.1 To manage your membership of our Loyalty Programs – Motiv8:
We invite you to join our loyalty program to enjoy exclusive offers, discounts, promotional opportunities, and comprehensive brand information available to members. You can register for our loyalty program either in-store or through our website at www.motiv8.ae.
Upon registration, we will collect and process the following personal information: Name, Telephone Number, Email Address, Motiv8 ID, and Transaction History. This information is necessary to fulfill our contractual obligations under the loyalty program.
As a member, you will receive information regarding brands, special offers, discounts, and other related content as part of our legitimate business interests. If you prefer not to receive such communications, you may opt out by following the instructions provided in the "How to Opt-Out" section.
3.2 To respond to any queries made by you:
We utilize your personal data to respond to your queries. This data may be received through our website, social media pages, or phone calls. The personal information we collect includes: Name, Email Address, Phone Number, Nationality, and details of your enquiry, collected pursuant to our legitimate business interests.
In certain instances, your enquiry may pertain to a specific service request, such as redeeming points earned with Motiv8. For such requests, we need to use your personal information to respond to your request and fulfill our contractual obligations under the requested service. Additionally, when you contact our customer service center, we maintain a record of the communications, including call recordings, to monitor and improve the quality of our customer support in pursuit of our legitimate business interests.
We are committed to handling your personal data with the utmost care and in compliance with applicable privacy laws.
3.3 To request your feedback, and to respond to complaints:
Your satisfaction is our utmost priority, and we take proactive steps to ensure your contentment with our services. To effectively respond to your feedback or complaints, we collect the following personal information: Name, Email Address, Nationality, Transaction Details (such as the services you availed of with Motiv8), and your feedback or complaints submitted through the "We Care Submission Form" or after completing a call with our customer service team.
We collect and use your personal information in pursuit of our legitimate business interests to address your concerns and facilitate continual improvement. If you prefer not to receive certain communications, you may opt out by following the instructions provided in the "How to Opt-Out" section.
3.4 To personalize and provide you with information about Motiv8 services and latest offers:
We may use the information we receive and collect about you to better understand your interests and preferences, enabling us to provide you with a personalized experience. For example, we may send you personalized offers, discounts, and promotions via our mobile application or email (if you have agreed to receive our emails) or display advertising content relevant to your interests.
In pursuit of our legitimate business interests, we aim to keep you informed about Motiv8 services and the latest offers. We use your personal information, such as your Email Address and/or contact number, to share information related to Motiv8 services and offers that may be of interest to you. If you prefer not to receive such information, you may opt out by following the instructions provided in the "How to Opt-Out" section.
3.5 To facilitate email campaigns carried out by our sales and marketing departments:
As part of our email campaign, we track when you receive, open, click a link, or download any attachments from an email sent by Motiv8. We conduct automated profiling of this information to evaluate your interest in our service offerings or promotions. This process enables us to identify and target potential customers or business partners, tailor our marketing, and provide you with relevant and timely content based on your interests, all in pursuit of our legitimate business interests.
3.6 To facilitate advertisements:
Motiv8 uses the personal information you provide for commercial purposes to help us tailor and display advertisements to you. We may partner with third parties to assist in displaying relevant advertising and managing our advertising across multiple channels, including social media platforms. Our third-party partners may use cookies and non-cookie-based technologies to show you advertising based on your browsing activities and interests. If you wish to opt out, you may do so by following the instructions provided in the "How to Opt-Out" section.
3.7 To establish a working relationship with our Business Partners:
We collect or receive personal information about you through the following channels:
1. Participation in our sales, marketing, and thought leadership events (including webinars and in-store events) organized by Motiv8.
2. Engagement with our sales executives or business leaders at events organized by external organizations, including the company you represent.
3. Information shared by our sales executives or business leaders who have a professional or personal relationship with you
4 Publicly available information that you have shared on professional networking platforms such as LinkedIn.
We collect the following personal information for the purpose of establishing a working relationship: Name, Email Address, Contact Number, Designation, and the Company you represent.
3.8 To enter, Commercial or Investment relationship:
We collect and use information when you enter into a commercial or investment relationship, such as becoming a shareholder or purchasing assets from Denaster company, in accordance with our contractual obligations. We gather the following data directly from you or from the company you work for or represent:
Name
Contact Details
Phone Number
Postal Address
Email Address
Date and Place of Birth
Percentage of Capital and Voting Rights Held
Other Data Strictly Linked to the Investment
This information is essential for managing our contractual obligations and maintaining the necessary records related to our commercial and investment relationships.
We are committed to handling your personal data responsibly and in compliance with applicable privacy laws.
3.9 To comply with legal requirements and exercise of defend legal claims:
We may need to process or retain your personal information to comply with legal requirements to which we are subject (for example, in relation to licensing and health and safety). It is in our legitimate interest to process personal information for the purposes of exercising and defending legal claims. Processing personal information may also be necessary to ensure compliance with relevant legal and regulatory obligations.
3.10 To process your payments and protect against fraudulent transactions:
We may need to process your personal information to ensure your safety and security and to protect against fraudulent transactions. It is in our legitimate interests to process personal information to safeguard your payments and prevent fraud. Processing personal information in this manner is also necessary to ensure compliance with regular legal and regulatory obligations.
3.11 To comply with any Opt-Out or do not disturb requests we receive from you:
We understand that you may prefer not to receive offers, promotions, or details of our products and services. If you choose to Opt-Out, we may need to retain information such as Name, Email Address, Contact Number, and the specific subscription(s) you have opted out of to ensure compliance with your requests. If you decide in the future that you would like to hear from us again, you may contact us at any time to opt-in, and we will gladly keep you informed about our latest offers, promotions, and details of our products and services.
3.12 Other information we collect:
We may collect information that does not directly reveal your specific identity or relate directly to you as an individual. Pursuant to our legitimate business interests, we automatically collect the following information when you visit our website or use our services:
- Your device information, browsing actions, and patterns collected automatically as you navigate through our websites.
- Usage details, time of requests, browser types, operating systems, IP addresses, and information gathered through cookies, web beacons, and other tracking technologies.
- Details of your visits to our website, including traffic data, location data, logs, and other communication data, as well as the resources that you access and use on the website.
The automatically collected information is statistical data that helps us improve our website and deliver a better and more personalized service by enabling us to:
- Estimate our audience size and usage patterns.
- Store information about your preferences, allowing us to customize our website according to your individual interests.
- Speed up your searches and recognize you when you return to our website.
The technologies we use for this automatic data collection may include:
- Cookies: A small piece of data sent by a web browser and stored on your computer, which may include an identifier. Cookies help us remember information about you to simplify your interaction with our website. Typically, cookies do not contain personally identifiable information, but personal information we store about you may be linked to information obtained from cookies.
- Flash Cookies: Certain features of our website may use local stored objects (Flash cookies) to collect and store information about your preferences and navigation. Flash cookies are not managed by the same browser settings as regular cookies.
- Web Beacons: Small electronic files (also known as clear gifs, pixel tags, or single-pixel gifs) embedded in web pages or emails to count users who have visited those pages or opened emails. They help us gather website statistics and verify system and server integrity.
We use these technologies for purposes such as identifying you when you visit our platforms, helping you navigate through our platforms, determining if you are logged into our platforms, storing information about your preferences, personalizing our platforms for you, and securing your user account and our platforms.
We are committed to handling your data responsibly and in compliance with applicable privacy laws.
3.13 Information we receive from others
We collaborate closely with third parties and receive information about you from them. Additionally, we collect personal information from individuals who may refer you as a friend to our loyalty schemes or products and services. We ask these individuals to confirm that you are willing to receive communications from us.
4 How to Opt-Out
Email: You can click on the unsubscribe link provided in the email you receive from us.
SMS: You can follow the instructions provided in the messages you receive from us.
Applications: You may use the “Opt-Out” option provided within the Motiv8 application.
Contact Us: You may contact using the details provided in Section – “How to you contact us?”
5. Who might we share this information with?
We may disclose personal information that we collect, or you provide, as described in this privacy policy:
- We may share your personal information with any member of Denaster, including subsidiaries, affiliates, and holding companies, to enable you to request our services, process your payments, understand your preferences, complete a sale, facilitate maintenance/service requests, send you information about products and services that may interest you, and conduct other activities described in the privacy policy. Such group companies are located outside the European Economic Area (“EEA”).
- We may engage carefully selected third parties to perform services on our behalf or assist us in providing services to you. For example, third party agents, distribution partners, cloud services providers, IT service providers, and other third parties may assist in property handover, security services, brand promotions, marketing, advertising communications, service personalization, service optimization, data analysis (including user interaction data), and provision of legal, accounting, insurance, audit, and other professional services. These third parties may have access to your personal information.
- We may share your personal information with select business partners in sectors including banking, travel, entertainment, lifestyle, and other industries to enable you to avail special offers.
- Where required or permitted by law, personal information may be provided to regulators and law enforcement agencies.
- In the event of a merger, divestiture, restructuring, reorganization, dissolution, or sale or transfer of some or all of the Company’s assets, including in bankruptcy or similar proceedings, personal information about our website users may be among the transferred assets.
- We may disclose personal information to comply with a court order, law, or legal process, or to government or regulatory authorities upon request.
- We may share personal information with other companies or organizations for purposes of fraud protection and credit risk reduction, if disclosure is necessary to protect the rights, property, or safety of the Company, our customers, or others.
The personal information we collect from you may be transferred to and stored at destinations outside the EEA (for example, in Dubai). It may also be processed by staff operating outside the EEA who work for us or for one of our third-party vendors. We will take all necessary steps to ensure your personal information is treated securely and in accordance with this privacy policy and applicable data protection laws. This includes, where relevant, implementing EU standard contractual clauses (or equivalent measures) with parties outside the EEA who receive personal information from us. We implement adequate safeguards to protect and secure information involved in such transfers. When transferring personal information outside the EU, we either transfer it to countries deemed to provide an adequate level of protection by the European Commission or implement appropriate safeguards such as standard contractual/data protection clauses.
For more information on protection measures and transfer mechanisms, please contact us using the details provided in the section 'How do you contact us?'
6. How long do we keep information about you?
We will retain your personal information only for as long as reasonably necessary, considering our need to respond to queries, resolve issues, fulfill the purposes outlined above, or comply with legal requirements under applicable law(s). This means we may retain your personal information for a reasonable period, such as until the end of the leasing contract with the organization you represent or after your query has been resolved. In certain cases, we may retain your personal information for a longer period if required by law or regulation, or to establish, exercise, or defend legal claims. When your personal information is no longer needed, we will ensure it is disposed of securely.
For more information on where and how long your personal information is stored, and for details on your rights regarding erasure and portability, please refer to Section ‘How do you contact us?’
7. How secure is your information?
We prioritize the security of your personal data. We take utmost care in securely transmitting your personal information from your computer, smartphone, and other electronic devices to our servers. Industry-standard security measures, such as firewalls and Transport Layer Security (TLS), are employed to safeguard the confidentiality of your information and ensure its security with us.
We have implemented and maintained appropriate technical and organizational security measures, policies, and procedures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls. Payment transactions are encrypted using TLS technology. Examples of measures we take include:
- Imposing confidentiality requirements on our staff and service providers.
- Restricting access to your personal information to employees and third parties strictly on a need-to-know basis, such as to respond to your inquiries or requests.
- Destroying or anonymizing personal information if it is no longer needed for the purposes for which it was collected.
- Using secure communication channels for transmitting personal data.
The safety and security of your information also depend on you. If we have provided you (or you have chosen) a password for accessing certain parts of our website or mobile application, you are responsible for maintaining the confidentiality of this password. Please do not share your password with anyone.
While we endeavor to protect your personal information, it is important to note that the transmission of information via the internet is not entirely secure. Despite our efforts, we cannot guarantee the security of your personal information transmitted to our website or mobile application. Any transmission of personal information is at your own risk. We are not liable for circumvention of any privacy settings or security measures contained on our website or mobile application.
8. What are your rights?
If you are entitled to rights under applicable laws concerning your personal information, you may have the following rights:
If you wish to exercise any of these rights, we may ask for additional information to confirm your identity and for security purposes before disclosing personal information to you. Where permitted by law, we reserve the right to charge a fee, for example, if your request is manifestly unfounded or excessive.
To access these rights, you can contact us by completing a form on our website, emailing us at customer.privacy@motiv8.ae, or sending a communication to:
Motiv8 Loyalty Programme
P.O. Box: 11111
Dubai United Arab Emirates
We aim to respond to all requests within a reasonable timeframe in accordance with applicable laws. However, there may be instances where we cannot fully address your request, such as:
- If fulfilling the request would impact the confidentiality owed to others.
- If we are legally entitled to handle the request differently.
- If your request involves the deletion of information required to comply with legal requirements.
We will make every reasonable effort to accommodate your request in accordance with applicable laws. If additional time is needed due to the complexity of the request, we will promptly inform you.
The right to access
You have the right to confirm whether we process personal data about you, obtain a copy of your personal data held by us, and receive certain other information about how and why we process your personal data (such as the information provided in this privacy statement).
If you wish to exercise these rights, please contact us using the details provided in our privacy policy. We may require additional information to verify your identity and for security purposes before disclosing personal information to you. Depending on applicable law, we reserve the right to charge a fee, particularly if your request is manifestly unfounded or excessive.
The right to rectification
You have the right to request that your personal data be amended or rectified if it is inaccurate (for example, in cases where your name or address changes) and to have incomplete personal data completed.
To exercise this right, please contact us using the details provided in our privacy policy. We may need additional information to verify your identity and for security purposes before making amendments or corrections to your personal information. Depending on applicable law, we reserve the right to charge a fee, particularly if your request is manifestly unfounded or excessive.
The right to restrict processing of personal data
You have the right to request the restriction of our processing of your personal data in the following cases:
- Temporarily, for a period when you have contested the accuracy of the personal data.
- Temporarily, for a period when you have objected to our legitimate interest in processing the personal data.
- When your personal data have been unlawfully processed and you request restriction of processing instead of deletion.
- When the personal data are no longer necessary for the purposes for which they were collected and processed, but you require them to establish, exercise, or defend legal claims.
Following a request for restriction, we may continue to use your personal information under the following circumstances:
- If we have your consent.
- To establish, exercise, or defend legal claims.
- To protect the rights of another natural or legal person.
To exercise these rights, please contact us using the details provided in our privacy policy. We may require additional information to verify your identity and for security purposes before proceeding with the restriction of processing. Depending on applicable law, we reserve the right to charge a fee, particularly if your request is manifestly unfounded or excessive.
The Right to Erasure (also known as the Right to be Forgotten):
You have the right to request deletion of your personal data in the following cases:
We are not obligated to comply with your request to erase personal information if the processing of your personal data is necessary:
The Right to Object to the Processing of Personal Data:
You have the right to object to our processing of your personal data in the following cases:
Our lawful basis for processing is that the processing is necessary for a legitimate interest pursued by us, including our processing for direct marketing purposes.
The Right to Data Portability:
You have the right to receive your personal data provided to us and have it transferred to another organization (or request us to do so if technically feasible), where our lawful basis for processing the personal data is consent or necessity for the performance of a contract with you, and the processing is carried out by automated means.
The Right to Withdraw Consent at Any Time (where processing is based on consent):
Where we process personal data based on consent, individuals have the right to withdraw consent at any time.
The Right to Lodge a Complaint with a Supervisory Authority:
If you are dissatisfied with how we handle your personal information, you can lodge a complaint with a supervisory authority in your country of residence, place of work, or the country where an alleged infringement of data protection law has occurred within the EEA. While we hope you will never need to, if you wish to complain about our use of personal data, you can contact us using the methods outlined in Section – ‘How do you contact us?’. We will investigate and respond to any complaints we receive promptly.
9. Updates on Policy
This policy may change from time to time. Your continued use of our platforms after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
10. How do you contact us?
In case of any queries in related to this policy, you can contact our Data Privacy office in one of the following ways,
1. Email us at customer.privacy@motiv8.ae
2. Call us at 800-7778
3. Send us a communication to the
Motiv8 Loyalty Programme
P.O.Box: 11111
Dubai
United Arab Emirates