Refund policy

Step 1

Go to Your Orders: Log into your account, navigate to your "Orders", and select the item you wish to return.

Step 2

Select the Reason: Choose the "Reason" from the drop-down menu and click "Request Return."

Step 3

Receive Return Labels: Once approved, you will receive an email with return labels. Print the labels and include them with the package.

Step 4

Courier Scheduling: A courier will contact you within 48 hours to arrange a pickup.

Step 5

Hand Over the Package: Give the package to the courier during the scheduled pickup.

Step 6

Store Credit Issued: Once we receive and inspect the returned item, we will issue store credit via email.

 

Motiv8.ae Returns & Exchanges Policy

At Motiv8, we strive to ensure your complete satisfaction with every purchase. If you are not entirely pleased with your order, our straightforward returns and exchanges process is here to assist you.

Eligibility Criteria

  • Time Frame: Initiate your return or exchange within 14 days from the date of purchase.
  • Product Condition:
    • Items must be in their original state:
      • Unused, unworn, unwashed, and undamaged
      • All original labels and tags intact
  • Non-Returnable Items: Due to hygiene reasons, certain items are ineligible for return or exchange, including:
    • Socks
    • Supplements
    • Bottles
    • Shakers
    • Toiletries

Return & Exchange Process

    • Log into your Motiv8.ae account and follow the steps above

Note:

    • UAE customers: Return labels are provided free of charge.
    • International customers: Return shipping fees apply.

Refunds

  • Processing: Refunds will be processed to the original payment method within 7-10 business days after the returned item is inspected.
  • Cash on Delivery (COD) Orders: Refunds for COD payments will be issued as store credit.
  • Shipping Fees: Original shipping charges are non-refundable.
  • Restocking Fee: A restocking fee may apply for refunds for international orders:
    • United Arab Emirates: FREE
    • United States: USD 10
    • Europe: EUR 15
    • United Kingdom: GBP 10
    • Rest of the World: USD 15

Exchanges

  • Store Credit: Exchanges are facilitated through store credit equivalent to the item's full price.
  • Validity: Store credit is valid for 12 months from the date of issuance.
  • Shipping Fees: Items purchased using store credit may be subject to shipping fees at checkout, depending on the order value.

Important: Ensure that the returned item matches the exchange request. Discrepancies may result in rejection of the exchange.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  1. Notification: Contact our customer support within 48 hours of receiving the order.
  2. Provide Details:
    • Order number
    • Description of the issue
    • Photographs of the damaged or incorrect item
  3. Resolution: We will arrange for a replacement or issue a full refund, including any shipping costs incurred.

Contact Us

For any questions or assistance regarding returns and exchanges:

  • Email: contact@motiv8.ae
  • Phone: 800 7778
  • In-Store: Visit us at Reem Mall in Abu Dhabi, Mercato Mall or Circle Mall, JVC in Dubai

This policy is designed to provide clarity and ensure a seamless experience for our valued customers. If you have any further questions or need assistance, please don’t hesitate to contact us.